Contact Us
Drop us a message and Cass or someone on the team will get back to you within 24 hours. We're real people — no automated first-response, no ticket numbers.
Send a message
Response time
Within 24 hours on business days.
Registered office
550 Park Mews, Cambridge, CB5 4WU
Responsible Play
Need support? Visit our Responsible Play page for free helplines and resources.
Quick support FAQ
I can't get the game to load — what should I do?
Try a hard refresh (Ctrl+Shift+R on desktop, or pull-to-refresh on mobile). Radial Notion runs on any modern browser — Chrome, Firefox, Safari, and Edge — without plugins. If the issue persists, drop us an email with your browser version and we'll investigate.
Why did my Notion Dust balance reset?
Notion Dust is stored in your browser session. Refreshing the page resets your balance to the starting 50,000 — this is by design. To keep your streak and daily bonuses, create a free account (no card details required).
How do I delete my account and data?
Email us at support@radialnotion.com with the subject line "Delete my account" and we'll remove your data within 30 days, as required by UK GDPR.
Is there a mobile app?
Not at the moment — Radial Station runs entirely in the browser, so you get a full experience on any device without downloading anything. We'll announce any app plans in the game itself.